Shipping
We aim to ship in-stock products within 1-2 working days. Please expect longer delivery times in peak seasons (Christmas, bigger sales periods,...).
We offer FREE SHIPPING for ALL orders over $50.
The below table shows the shipping costs that we deduct in case of a refund.
| Shipping area | Delivery days* | Cost [$] |
| United States of America | 3-7 | $75 |
| United Kingdom | 5 - 10 | $100 |
| Australia | 5 - 10 | $100 |
| Rest of the World | 7 - 14 | $120 |
*The expected delivery time in working days.
We deliver our packages with UPS or FedEx. The courier is highly reliable and offers real-time package tracking.
After your order is shipped, you'll receive a 'Shipping Confirmation' email containing a tracking code of your package.
Please know that we ship all orders from USA (domestic orders) or Hong Kong (International orders). For all orders made from countries outside of the U.S, shipments may be subject to import fees and taxes which are due on arrival and are not covered by the shipping costs charged in our web store. It's impossible for us to determine customs charges as they vary from country to country and state to state. If you need any detailed information about these charges please contact your local customs office.
Refund policy
We're sure you're going to love the our products, but if you unpack it and find out that it somehow does not meet your expectations and it isn’t right for you, you should send us an email to support@shoponova.com immediately, so we can check and authorize the return. You have 30 days from the delivery date to inform us about your order cancellation and 30 days to bring your return to the post (it needs to be postmarked within these 30 days). To be eligible for a return, your item must be unused and in the same condition that you received it.
Please note that you are responsible for paying the return shipping costs. Shipping costs and customs are non-refundable.Please keep in mind that we are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one. Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.
If you decide to return the purchased products, send us an email at support@shoponova.com
In an unlikely event that you receive a flawed product, please send us an email at support@shoponova.com with images documenting the flaw, you discovered within 7 working days of the delivery date. We will inspect each complaint individually and replace the flawed part if discovered that replacement should take place.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.